Terms & Conditions

1. Order Confirmation

• •Orders are confirmed only upon receipt of the agreed payment.
• •Orders are accepted subject to availability of dates and menu items.

2. Advance Payment

• •A minimum 50% advance payment is required to confirm all orders.
• •The remaining balance must be paid at least 24 hours prior to delivery/event, unless otherwise agreed in writing.

3. Order Modifications

• •Any changes to the menu, quantity, or delivery details must be communicated at least 48 hours before the scheduled delivery/event.
• •While we will do our best to accommodate requests, changes are subject to ingredient availability and operational feasibility.

4. Cancellation Policy

• •Cancellation more than 72 hours before delivery/event: Advance amount is refundable after deducting any non-recoverable expenses, if applicable.
• •Cancellation within 72 hours: 50% of the total order value will be chargeable.
• •Cancellation within 24 hours: No refund will be applicable.

5. Cancellation Policy

• •Cancellation more than 72 hours before delivery/event: Advance amount is refundable after deducting any non-recoverable expenses, if applicable.
• •Cancellation within 72 hours: 50% of the total order value will be chargeable.
• •Cancellation within 24 hours: No refund will be applicable.

6. Delivery

• •Delivery will be made to the address provided by the customer.
• •Delivery timelines are estimated and may be affected by traffic, weather, or unforeseen circumstances.
• •Any additional waiting charges due to customer delays may be applicable.

7. Delivery Charges

• •Delivery charges, if applicable, shall be borne entirely by the customer.
• •Delivery charges will be communicated at the time of order confirmation and are over and above the food bill, unless expressly stated otherwise.
• •Any additional charges arising due to changes in the delivery location, multiple delivery points, or extended waiting time at the delivery venue shall also be borne by the customer.

8. Food Quality & Storage

• •Our food is freshly prepared using quality ingredients.
• •Food should ideally be consumed within 3–4 hours of delivery or stored immediately under refrigeration if not consumed.
• •Kashmiri Deigh shall not be responsible for deterioration in food quality due to improper storage or handling after delivery.

9. Allergies & Dietary Requirements

• •Customers must inform us of any food allergies or dietary restrictions while placing the order.
• •Although we take utmost care during preparation, our kitchen handles ingredients including dairy, nuts, gluten, and spices. We cannot guarantee an allergen-free environment.

10. Portion Sizes

• •Portion sizes are based on standard serving quantities.
• •Consumption may vary depending on individual appetites and serving style.

11. Force Majeure

Kashmiri Deigh shall not be liable for delays or failure to perform due to events beyond our reasonable control, including natural disasters, government restrictions, strikes, power failures, or other unforeseen circumstances.

12. Customer Responsibility

• •Please ensure someone is available to receive the order at the agreed delivery time.
• •Any incorrect address or contact details resulting in delays may attract additional charges.

13. Photography

Kashmiri Deigh reserves the right to photograph food and table setups for promotional purposes unless the customer requests otherwise in writing before the event.

14. Pricing

• •Prices are subject to change without prior notice.
• •Once an order is confirmed and advance payment is received, the agreed quotation will be honoured.

15. Disputes

Any disputes shall be subject to the jurisdiction of the courts of New Delhi, India.